Real Client Work ·Product Case · Field Operations · Product Strategy - Optimisation Problem

Field assessors could not complete compliance assessments onsite due to network and device unavailability.

The answer

Compliance Management System

Offline-first field assessment redesign for NoMoBo — phase 1 of 3.

Freelance engagement for NoMoBo, a mobile app development startup (May–Nov 2021) — a full UX process, research through a built, interactive prototype, delivered to the client.

Assessors visiting remote sites had no working app to log what they found — so they scribbled notes on paper and retyped everything back at a desk, hours or days later, by which point details had faded and the record no longer matched what actually happened. I redesigned the field experience so assessors could finish the job on the spot — designed to raise completion 2.6×, from an illustrative 21% to 55%.

Who Field compliance assessor Conducts on-site inspections at remote sites and live facilities.

What Complete the assessment on the spot Fill in and submit the full record at the point of inspection, connected or not.

Why 2.6× more finished on-site, targeted Designed to raise completion from an illustrative 21% to 55% — a design target, not a measured result.

$ Impact 55% faster vs. baseline, targeted Scales with assessment volume — illustrative 62min→28min per assessment, not measured.

Key achievements

Identified field completion and submission friction as a product and operational bottleneck
Designed offline-first assessment workflow for 100+ users, addressing connectivity and usability barriers
Introduced auto-save and draft recovery across mobile, iPad and desktop, reducing the risk of lost work
Established a product success framework around 3 core KPIs — time-to-value, time-to-completion and adoption/retention — linking UX improvements to business outcomes such as field productivity, assessment throughput and sustained product usage
2.6× projected improvement in field completion (21% → 55%), supporting higher field adoption and assessment throughput
Reduced the illustrative time-to-first-submission from 62 to 28 minutes, with the potential to shorten operational turnaround and reduce follow-up effort
Translated user and operational pain points into an MVP business case, product requirements and prototype that were handed off to engineering for development

Prototype walkthrough — before/after mobile UI — Redesigned field assessment screen — capture view - Save to Draft and Resume Later

Problems

Manual note-taking onsite
No offline access and sync
Frequent data loss
Delayed validations
Poor mobile compatibility

Two workarounds, both broken

Paper, then re-typed

Handwritten notes on-site, entered into the system later — introducing transcription errors and a gap between what was seen and what got recorded.

Finished days later

Assessors waited until they were back at a desk to complete the record. Observations faded and time-sensitive issues got flagged late.

What we changed

Works with zero signalForms can be filled in and completed fully offline — nothing depends on a connection at the site.
Never loses a noteAuto-saves every 60 seconds and recovers a draft automatically if the app closes.
Built for one handStarting an assessment dropped from 5+ taps to 2 — usable one-handed, gloves on.
Always shows it savedA persistent status bar removes the guesswork about whether the record went through.

Redesigned field assessment screen — capture view — Redesigned field capture screens — usable offline, one-handed, at the point of inspection. Click to view full screen.

Redesigned field assessment screen — draft and sync view — Redesigned field capture screens — usable offline, one-handed, at the point of inspection. Click to view full screen.

What it's designed to move

A built, interactive prototype — not deployed into production, and no usability testing was carried out. Every figure below is an illustrative target this redesign was aimed at, not a measured outcome.

2.6×

Targeted increase in field assessment completion

illustrative 21% → 55% · design target, not measured

55%

Targeted reduction in time to first submission

illustrative 62 min → 28 min · design target, not measured

3 surfaces

One consistent design system

desktop, iPad, and mobile — same interaction patterns throughout